Return & Refund Policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully:

1. Returns

• You may request a return within [X days – e.g., 14 or 30 days] of receiving your order.

• To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

• Certain products (e.g., perishable goods, custom or personalized items, hygiene products such as cosmetics, skincare, or opened fragrances) are non-returnable.

2. Return Process

• To initiate a return, please contact us at [your support email/phone] with your order number and reason for return.

• Once your return is approved, we will provide you with the return shipping address.

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed back to your original payment method within [5–10 business days].

• Shipping fees (if any) are non-refundable.

4. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [your support email].

5. Order Issues

If you receive a defective, damaged, or incorrect product, please contact us within [X days] of delivery with photos, and we’ll arrange a replacement or full refund at no additional cost.

6. Late or Missing Refunds

• If you haven’t received your refund within the stated time, first check with your bank or credit card provider, as it may take additional processing time.

• If you still haven’t received your refund, please contact us at [support email].